FREE Shipping FAQ: HOW LONG DOES YOUR SHIPPING TAKE?

Most of our products are processed *1-2* business days after your order is placed and your payment is received.  We offer FREE SHIPPING 4-8 Business days. *You may receive your order in multiple shipments*

You will receive a shipping confirmation email once your items are shipped from our warehouse. You can track your order right on our website just click TRACKING Tab enter information. Tracking may take up to 3-5 days to update.  We are not responsible for any mail courier delays or delays caused by your local post office. SHIPPING IS FREE (Shipping to countries other than the USA may take 3-6 weeks or longer depending on the customs regulations of your country) However, we do offer expedited shipping.

For further questions you can contact support shopthequeenscloset@gmail.com , Or contact us by clicking our chat support in the right bottom corner.

TRACKING FAQ:

What does "In Transit" Mean?

Item has shipped from originating warehouse and is en route to its destination. General explanation:

Your package has been handed over to the carrier. Your package has been dispatched or departed from its country of origin. Your package has arrived its destination country and pending customs inspection. Your package has arrived its destination country and during domestic transportation. Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.

Why hasn't my tracking information updated?

Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Once we ship your package, it is in the hands of the mail carrier.

All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.

Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.