The Queens Closet
Welcome to The Queens Closet ,Your 1 stop shop for all your fashion needs. Feel like the Royalty you are at the most affordable price.
SHIPPING & RETURNS
Shipping FAQ: HOW LONG DOES YOUR SHIPPING TAKE?
Most of our products are processed *1-2* bussiness days after your order is placed and your payment is received. We offer FREE SHIPPING TO U.S 10-14 Bussiness days.Special items like celebrity looks & some outerwear might take 14-21 business days, but usually arrive sooner. Some of our items are handmade overseas (Germany, Italy, China). Most items are produced in the USA. For international orders: If you live in a location that enforces customs fees you will be responsible for all taxes/customs fees enforced. *You may receive your order in multiple shipments*
You will receive a shipping confirmation email once your items are shipped from our warehouse. You can track the status of your order at https://packagemapping.com/ Tracking may take up to 3 working days to update. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable. (Shipping to countries other than the USA may take 3-6 weeks or longer depending on the customs regulations of your country) However, we do offer expedited shipping.
For further questions you can contact support firstname.lastname@example.org.
Shipping & Delivery Times
We offer FREE SHIPPING to the USA, 4-7 business days.
In some unlikely events, packages may take up to 14 business days for delivery. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable.
If you have any questions related to your delivery, please contact us at Shopthequeenscloset@gmail.com
What does "In Transit" Mean?
Item has shipped from originating country and is en route to its destination. General explanation:
Your package has been handed over to the carrier.Your package has been dispatched or departed from its country of origin.Your package has arrived its destination country and pending customs inspection.Your package has arrived its destination country and during domestic transportation.Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
Why hasn't my tracking information updated?
Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.
Once we ship your package, it is in the hands of the mail carrier.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.
Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.
Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office. We are not responsible for items shipped to a wrong address, please keep in mind we ship to where you, the customer inputs at checkout.